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العربية
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First Name
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Middle Name
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Last Name
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Legal ID Type
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Select ID Type
CR Number
National ID
Passport
Country Code
+91 India
+966 Saudi Arabia
+971 UAE
+973 Bahrain
Mobile Number
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Email
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Source
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Al Salam Connect (Call Center)
Branch Visit
Central Bank of Bahrain (CBB)
Complaint System
Customer Portal / Website
Email Correspondence
Official Letter
Referral (field to specify source)
Social Media Platforms
TelePhone Call
Other
Source Other
Complaint Category
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Select Category
Accounts
Cards
Cash Deposit
Cash Withdrawal
Collection
Dispute
Finance
Fraud
Fund Transfer
Internal Transfer
Mobile App
Service Quality
Staff Conduct
Wakala
Others
Complaint Category Other
Transfer Type
Select Transfer Type
Bill Payment
Fawri
Fawri+
Internal Transfer
International Transfer
Transaction Type
Select Transection Type
Cash Withdrawal
Credit
Debit
Fawri
Fawri+
International Transfer
Online Transaction(s)
POS Payment(s)
Prepaid
Transaction Date
Transaction Amount
Account Type
Select Account Type
Al Salam Life Planning
Call Account
Current Account
Danat Account
Savings Account
Wakala Account
Youth Account
Other
Account Type Other
Account Number
Only last 6 digits are required
Card Type
Select Card Type
Credit Card
Debit Card
Mutli Currency Debit Card
Prepaid Card
Youth Debit Card
Other
Card Number
Only last 4 digits are required
Withdrawal Amount
Finance Type
Select Finance Type
Auto Finance
Mazaya Financing
Personal Financing
Property Financing
Other
Finance Type Other
Financial Impact
Yes
No
Loss Amount
Complaint Against
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Select Complaint Against
Al Ruwad Business Center
Al Salam Bank Branches
Bank’s Staff
Call Center (Al Salam Connect)
Collection and Remedial Unit
Retail Banking Sales Team
Other
Concerned Branch
Select Branch
Al Sayah Branch
Budaiya Branch
Diyar Al Muharraq Branch
East Riffa Branch
Enma Mall Branch
Hamad Town Branch
Hamala Branch
Head Quarter “Main” Branch
Hidd Branch
Isa Town Branch
Manama Branch
Maqabah Branch
Muharraq Branch
Qalali Branch
Sanad Branch
Seef Branch
Sitra Branch
West Riffa Branch
West Riffa Wali Al Ahd Road Branch
Zinj Branch
Al Ruwad Business Center
Select Al Ruwad Business Center
Al Ruwad Business Center - East Riffa
Al Ruwad Business Center – Hamala
Al Ruwad Business Center - Hidd
Al Ruwad Business Center - Seef District
Complaint Against Other
Concerned Bank Representative
Nature of Complaints
Select Complaint Nature
Account Activation
AccountHold
ATM
Cards/PIN replacement
Cash Deposit Machine
Closure of Account
CRB Report
Currency Conversion Error
Data Privacy
Delay in Fund Transfer
Dispute – Bank Error
Dispute – Compensation Delay
Dispute – Processing Delay
Dispute-Incorrect amount
Dormant Account
Fawaater
Fees and Charges
Finance – DSR
Finance – Early Settlement
Finance – Installments
Finance – Insurance
Finance – New Request
Finance – Outstanding Balance
Finance – Postpone Installment (s)
Finance – Profit Rate
Finance – Reschedule/Restructure
Fraud
Fraud – Procedural Non-Compliance
Incorrect Amount Transferred
Inheritance
International Transfer (SWIFT)
Investment
Mazaya
Mobile App – View Details Issue
Mobile Application
Mobile Application – Access Issue
Mobile Application – Locked
Mobile Application – Service Issue
New Service/ Product Request
Non-Liability Certificate
Non-Receipt of Fund
Opening of Account
Outstanding Certificate
Rewards
Service Quality
SMS/Email Notification
Transactions Dispute
Transfer (Fawri/Fawri+)
Usebility
Wakala – New Request
Wakala – Profit
Wakala – Profit Rate
Wakala – Redemption
Wakala – Renewal
Workspace – Access Issue
Workspace – Service Issue
Complaint Nature Other
Complaint Summary
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I consent to Al Salam Bank collecting and processing the personal data provided in this complaint for the purpose of reviewing, investigating, and responding to the complaint.
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